On October 28, 2009, I arrived at the office around 840pm (my shift is at 10pm) and went straight to Bob's Cafe on 2nd floor. I wanted to buy seven (7) of my trainees chocolate cakes. I asked this rude attendant wearing orange shirt that day (i think) how many slices can the left-over chocolate cake accommodate? She was frowning, not looking you straight in the eye, and says in a very sacrastic/lazy tone "ANOM!" Then, I said "Ay, kulang na. Tag pila ni ya day ang inyo muffins?" She responded rudely, "FORTY!" Then, turns around and went straight to the bread spread behind her. I wanted to get seven (7) muffins instead but because of her unwillingness to assist, I did not bother to do so. I turned my back and went straight to our Training office in the Operations Floor.
This was the second time I experienced her rudeness. The first time was before I went on leave the previous week which I let it pass. While in our office, I was contemplating on her BAD CUSTOMER SERVICE and I asked around. To my surprise A LOT of our employees have experienced the same. Estella Nacionales, our QA Analyst experienced her rudeness. Shella Pabon, Cathy Yulo-Arbolario, Sherwin Seriritan (the list can go on and on). None of them though raised this concern yet.
Not contented with the information I got, I accessed Facebook on my iPhone and became a fan of "CAFE BOBS" and placed a comment on their WALL informing them if it's possible to replace this rude attendant. The pregnant lady and the gentleman before her were very nice and accommodating, typical of Bob's employees, NOT HER!
